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Ace Service

AceService module automates, enhances, optimizes and manages Product Service in Web environment. Ace Service R11 Module provides comprehensive Service requirements of various Projects. Ace Service R11 offers you ease and speed of processing the critical Service information.
Ace Service serves you with :-

Automation and streamlining of service management

Online call-back support centre

Automates the process of service contracts and customer management

Supports service billing and payment management

Automates the invoice and credit note generation based on service contract amount, terms and conditions

Automatic Price adjustment quotation based on labour and material indices

Workflow based call status tracking and authorization

Increased visibility to Service and performance statistics

Supports service warehouse and inventory management

Manages multiple locations

Supports auto-call routing

BI Reports

Equipment/ Building

  • Maintains building info and equipment history
  • Maintains building location by latitude and longitude

Audit Module

  • Configurable questionnaires
  • Warranty management
  • Equipment rating & recommendations

Contract Management

  • Payment schedule
  • Regular maintenance schedule
  • Testing plan
  • Billing
  • Prior notification for expiring contracts

Repair Jobs

  • Parts replacement support
  • Warranty management
  • Generate labour and material billing

AceMobile

  • Call registration to call closing process
  • Flexible and hierarchical assignment of technicians for peak and slack hours
  • Auto-routing for ticket assignment
  • SMS notifications for ticket assignment and reminders to technicians
  • Real time call process updates

Download Brochure

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